Outage Center

If you are not in an outage area and have trouble with your service, as always, please power down your modem, router, and any other equipment connected to the internet (remove the battery if equipped) and then power back on. DO NOT PRESS THE RESET BUTTON. It will take about 5 minutes to sync back up after this action. If this action does not restore service, please report it to us using the service request form below or call us at (855) 552-2253. You can also view our troubleshooting tips under the Get Support menu option above.

SUPPORT REQUEST FORM

*Indicates required field

"*" indicates required fields

Name on Account*

First Last

Email*

Phone*

Preferred Contact Method*

Phone call (during business hours only)

Service Address*

Street Address Address Line 2 City State ZIP Code

What services are affected*

Internet

Phone

Cable TV

Select all

Have you powered your equipment down and turned it back on?*

Yes

I don’t know how

Other information that may be helpful for us to know:

Phone: (855) 552-2253

Live Support is available Monday-Friday 8:30-5pm. After hours our voicemail system pages an on-call support technician who will call back between 8:30am and 11pm EST.

Please note, if there is an outage, outages are monitored, and technicians are dispatched 24×7 regardless of callback times.