Meet Kelsey Reeder
Welcome to the latest edition of our Employee Spotlight series! This July, we are thrilled to turn the spotlight on Kelsey Reeder, one of our exceptional Customer Service Representatives based in our Owenton office. With an unwavering dedication to providing top-notch service, Kelsey plays a pivotal role in ensuring our valued customers receive the assistance they need, be it for inquiries or payments. If you’ve ever visited our Owenton office, chances are you’ve had the pleasure of engaging with Kelsey, and her warm demeanor and expertise have undoubtedly left a lasting impression!
Q & A with Kelsey
Tell us a little about yourself.
I graduated from Owen County High School and have lived here my entire life. I married my high school sweetheart and now have one baby boy named Brody, who is five months old.
How long have you been with Broadlinc?
I’ve been with the company for one year and five months.
What brought you to the company?
Broadlinc has allowed me to work closer to home.
What do you like most about being a Customer Service Representative?
Every day in the office is different. It is nice to help any customer with anything they may need.
What are you most proud of in your career so far?
I am most proud of learning all the new ways we are helping customers.
What advice would you give to someone that wants to pursue a career in your field?
My advice would be to always have an open outlook for customers, and be willing to learn new things and systems to help customers.
How would you describe the culture at Broadlinc?
Broadlinc’s culture is very friendly. Everyone is always willing to help.
What do you like most about the work we do at Broadlinc?
It is nice to be a local company. Anytime a customer needs service or help, we are always quick to be there.
What do you enjoy doing in your spare time?
I enjoy spending time with my family and friends. I enjoy kayaking, camping, and new adventures.
If you could have any superpower, what would it be and why?
I would like to have the power to fly to heaven to visit with my Papa.
What’s one thing on your bucket list?
I would love to visit Yellowstone National Park.
What piece of advice would you give to your younger self?
My advice would be to always choose peace over stress and worry.
Written By Brittany Derderian, Director of Marketing
Brittany Derderian is the Director of Marketing at Broadlinc internet services. Her responsibilities include leading the company’s marketing efforts, overseeing and growing the marketing department, consistently identifying revenue opportunities within our established client base and managing consistent growth by securing new accounts, collaborating with the leadership team to uncover insights and strategies to develop and implement marketing and branding strategies for new and existing products, and spearheading the strategic and tactical execution of marketing campaigns, including design of test/control segmentation, implementation of tests, tracking, results reporting, analysis, and recommendations. You can find her on the weekends enjoying the outdoors of Colorado with her husband, Logan Derderian.